Seller Obligations

Building trust within our marketplace.

Seller Obligations

In order to ensure the integrity of our marketplace, and build trust amongst buyers and sellers on MX Locker, we enforce strict seller obligations amongst our sellers.

Seller Obligations
Provide accurate descriptions
Make sure to accurately describe your item. Incorrect listings may require you to refund the buyer in the event of a dispute.
Seller Obligations
Ship within 3 business days
We ask sellers to ship within 3 business days. If you are experiencing a delay, please reach out to your seller directly or ask us to step in. If the item is not shipped within 7 business days, your order will automatically be cancelled and refunded. By failing to ship your order, your account will be charged with our Seller Cancellation Fee.
Seller Obligations
Keep listings fresh
Remove items you are no longer selling. If you sell an item you no longer have, your seller account will be responsible for our seller cancellation penalty.
Shipping Obligations
If you sell through MX Locker, you are responsible for shipping the products. Sellers must ship and provide tracking information within 7 business days of when buyer submits payment, otherwise the order will be canceled, and the buyer refunded.
Seller Obligations
Seller Cancellation Fee
In order to build trust on our marketplace and not hurt the sales of other sellers on MX Locker, a fee equivalent to 11% of the transaction price (with a minimum charge of $10 USD or local currency equivalent) will be assessed to your account if you fail to ship your item or fulfill your order. As a seller on MX Locker, you are responsible for keeping your listings up to date and fees will be imposed by failing to do so.

We will deduct fees, and expenses such as those arising from refunds, cancelled orders, claims, or disputes, directly from your earnings. If your earnings are not sufficient to cover these amounts we will charge your MX Locker payment method on file (debit or credit card, and/or linked bank account).

MX Locker is a marketplace made up of real buyers and sellers just like you. With this in mind, we want to make sure that all sellers have ample time to ship out their sales while also making sure that buyers get their items in a timely manner.

All sellers are expected to adhere to the following policies when listing products on MX Locker. Seller offenses and prohibited conduct can result in the suspension of your MX Locker account.

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