Refund & Return Policy

MX Locker Buyer Protection Guarantee

We've got your back. Every purchase made on MX Locker is covered by our MX Locker Buyer Protection Guarantee, which ensures:

• You'll receive the item you ordered in the condition it was described.
• If your item arrives damaged, is significantly different from the description, or never shows up, our support team will work with you to resolve the issue and make it right.

• We ask sellers to ship within 3 business days.
• At 5 business days, if the package has not shipped, you are eligible to request a cancellation at no charge through your Purchases page.
• If there is no movement on the package within 7 business days, your order will be fully refunded.

When you make a purchase on MX Locker, we don't release payment to the seller—whether it's an individual, small business, or dealership—until you confirm that you've received your order as described. You have 48 hours after delivery to inform us if the item has been misrepresented by reporting a problem through the MX Locker app or website.

Please report a problem immediately if your order has any of the following issues:

• Undisclosed damage
• Incorrect or missing item
  (Note: Items in your order may come from different sellers and arrive in separate packages.)
• Item not as described
• Item is not authentic

⚠️ Important: A claim must be made within 48 hours of delivery to be eligible for the MX Locker Protection Guarantee. If you mark the item as received within the 48-hour window, payment will automatically be released to the seller, and the sale will be considered final. After this window, no claims can be made.

If the issue is the seller's fault, the seller is responsible for the return shipping costs. If the customer is satisfied with the item and chooses to keep it, even if it didn't arrive as described, MX Locker will work with both parties to ensure a resolution, which may include a partial refund if agreed upon by both parties.

The seller is responsible for making sure the item arrives without any damage and is packaged properly. If there is damage to the item during shipment, MX Locker will work with the seller to submit a claim with the shipping carrier.

Return Assurance – Make Any Order Returnable

Want extra peace of mind? MX Locker gives you the option to make almost any item returnable with Return Assurance at checkout. You'll have up to 7 days after receiving your order to initiate a return — no questions asked.

Global Return Policy – Shop Worry-Free

At MX Locker, we're a peer-to-peer marketplace connecting buyers and sellers in the powersports community. To make shopping easy and consistent, we've implemented a global return policy for most items. If you wish to return an item due to buyer's remorse, a 10% restocking fee will apply. The buyer is also responsible for return shipping, and any original shipping cost paid at checkout will be deducted from the refund amount. Please note: some categories may be ineligible for return.

No Fee Resale – Powered by MX Locker

At MX Locker, we're all about giving riders the confidence to buy and sell gear & parts with ease. With No Fee Resale, you can relist any item you've purchased on MX Locker within 30 days of delivery — and we'll waive your MX Locker seller fee (this does not include processing fees).

If the original seller doesn't accept returns, No Fee Resale gives you an easy way to relist your item — risk-free. Whether it didn't fit, wasn't what you expected, or you just changed your setup, MX Locker makes it simple to list it again and move on.

MX Locker reserves the right to modify or cancel the No Fee Resale program in its entirety or as it relates to a specific customer at any time. We reserve the right to take appropriate action to protect the integrity of our marketplace, including suspension of a customer from the No Fee Resale program for fraud, abuse, or violation of our policies.

Returns Shipping Deadline

If a return shipping label is issued, the item must be in the mail within 3 business days. If the item is not scanned by the carrier within that timeframe, the return may be voided and no refund will be issued.

Buyer Address Undeliverable

If the buyer has an incorrect address on record and the package is refused, you can cancel the transaction for "buyer address undeliverable", which will refund the buyer's payment and your seller fees. If you use free shipping, you cannot deduct it. The shipping costs will not be refunded. If the customer requests that the item be reshipped, they will be responsible for all shipping costs.

Offers

Buyers: You are responsible for reading the full item description before making an offer or purchase. Once you make an offer and it is accepted by the Seller, or by MX Locker in the case of 1st Party Sales, you enter into a contract with the Seller or MX Locker, respectively.

Sellers: Once an offer is accepted by the Seller or MX Locker, the sale transaction is binding on both the Seller and Buyer. No returns, refunds, cancellations, or retractions are allowed after the offer is accepted.

Buyer's Remorse Cancellations

If you decide to cancel an order due to buyer's remorse and the seller has not yet shipped the item, you may request a cancellation. If the seller agrees to cancel the order, a 3.5% cancellation fee will be deducted from your refund to cover processing costs.

However, if the cancellation request is made after 5 days from the original order date and the item has not shipped, no cancellation fee will apply.

Trades and Offline Transactions

MX Locker does not cover trades or transactions completed off the MX Locker platform. When payment for the full value of items is not exchanged through the MX Locker platform, we cannot guarantee that both parties will ship and transact as promised. You bear all risks associated with such transactions. Taking any part of a transaction for riding gear and bike parts, including discussion about details or negotiations off MX Locker, is a violation of community guidelines.

Lost Packages

For domestic shipments: Please wait 14 days from the last tracking update before reaching out to MX Locker Support.
For international shipments from the US: Please wait 30 days from the last tracking update before reaching out to MX Locker Support.

The timelines above indicate when we are able to submit a search request with our shipping partners. In most cases, the packages do show up, but in the very rare scenario that a package is determined to be lost, the Buyer will always be issued a full refund.

If you are the seller and you added insurance to your item before it sold, you can file a claim with MX Locker. If you did not, you can submit an insurance claim with the relevant shipping carrier to earn back compensation for the lost package. In that case, MX Locker will provide you with all the information required to submit an insurance claim to the relevant shipping carrier.

Conversions on disputes and refunds

If a currency-converted payment is disputed or refunded, the amount you received is converted back to the presentment currency at the current exchange rate. Exchange rates fluctuate with the market, so the rate used during the payment often differs from the rate used when a dispute or refund occurs. The amount deducted from your merchant balance depends on the current rate, which might be more or less than the original payment. The customer is always refunded the exact amount they paid and in the currency they paid in, regardless of any rate fluctuations. For example, if your settlement currency is EUR and you process a 60 USD payment at a rate of 0.88 EUR per 1 USD, the converted amount is 52.80 EUR. If the rate is 0.86 EUR per 1 USD at the time of refund, the amount deducted from your account balance is only 51.60 EUR. You can learn more about this process through our payment processor, Stripe.