Refund and Return PolicyThese terms are only applicable to product purchases. Sales for dirt bikes on MX Locker are handled outside the platform, and do not fall under our protection policies. You are protected every time you make a purchase on MX Locker.
We will give you a full refund if your item never ships or does not match the listing description. Otherwise, all sales are final. Marking an item as received will automatically release funds to the seller. The order becomes nonrefundable as soon as you have approved the sale or 48 hours after the item has arrived at your address, whichever comes first. The policies and systems we have in place to protect you are called MX Locker Protect.
When you make a purchase on MX Locker, we don’t release payment to the seller until you tell us you’ve received your order as described. You have 48 hours after delivery to inform us if the item has been misrepresented by reporting the problem on the MX Locker app or website.
If any of the following pertain to your order, please report the problem on the MX Locker app or website immediately:
- Undisclosed damage
- Incorrect or missing item (Please note: items in your order may be coming from different sellers, in different packages).
- Item not as described
- Item is not authentic
If no claim is made within 2 days of delivery, payment will be automatically released to the seller. Once payment has been released, all sales are final and no refunds will be provided.
What is not covered?
Item does not fit/changed mind
If the item does not fit you, we unfortunately cannot accept a return. You can always re-list the item on MX Locker!
Trades and Offline Transactions
MX Locker does not cover trades or transactions completed off the MX Locker platform. When payment for the full value of items is not exchanged through the MX Locker platform, we cannot guarantee that both parties will ship and transact as promised. You bear all risks associated with such transactions. Taking any part of a transaction for riding gear and bike parts, including discussion about details or negotiations off MX Locker is a violation of community guidelines.