Balance: How it Works

MX Locker is where sellers’ earnings from all of their sold items are sent and safely stored, regardless of the buyer’s payment method. You don’t need to have any funds in your MX Locker Balance to buy on MX Locker, and you cannot add them there manually.

Receiving earnings from sold items

  1. Buyer pays for an item → Payment appears under 'pending balance' in the seller's MX Locker Balance.
  2. Buyer hits Items Received after the item is delivered or 2 days after the item’s delivery in case the buyer doesn’t report any issues → Order is completed → Payment moves from 'pending balance' to 'available balance'.
  3. Once the payment is available in the seller’s balance, the seller can make a payout to any major bank.

Why we have MX Locker Balance

Delaying the availability of funds is a common practice in online marketplaces. We implement this to help ensure that MX Locker is safe and secure for both buyers and sellers.

With MX Locker Balance, if something goes wrong, we may refund the buyer, though you can mutually agree on a different resolution.