Refund Policy

Return & Exchange Contact Instructions:

If you receive an item that is broken or not as-advertised, it can be returned for a full refund. MX Locker can also issue partial refunds, as agreed upon between yourself and the seller. If you wish to open a dispute, email the team at support@mxlocker.com with “Dispute” mentioned in the subject of the email. Once we’ve received the details of your dispute, we can help you through the process. The order becomes nonrefundable as soon as you have approved the sale or 72 hours after the item has arrived at your address — whichever comes first. The order also becomes nonrefundable once the item has been used.

Ultimately, MX Locker is a community and sellers are typically eager to work with buyers to make things right. 

If the item is as advertised and the buyer has decided that it’s simply not for them, then the seller is not obligated to accept a return, but has the option to do so. If the item is ultimately returned, the buyer will be refunded the cost of the item, but not the cost of shipping. 

If MX Locker deems that your dispute is legitimate, you will have two options:

Negotiate a partial refund with the seller. Once you’ve both agreed to it in messaging we’ll apply the refund to your account.

Secondly, you can ship the item back to the seller to receive a full refund. If you choose this option, use the information from the original label to create a new label online or at the post office. Be sure to keep track of your tracking information and provide MX Locker with the information. We’ll issue a full refund when the item has been returned in the condition that it was received in. 

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