Frequently Asked Questions - Trust & Safety

All funds are held in Escrow and are released to the Seller after the item is marked as ‘complete’’ from the Buyer, or 48 hours after the item shows ‘delivered’ - whichever is first. MX Locker will only withhold funds if there has been an issue with the order reported within the 48 hour delivery window.

We work hard to build trust within our marketplace. We always suggest reviewing a seller’s ratings and communicating with them prior to purchasing your item. If you are facing an inappropriate or disrespectful seller, please report them to our support team and we will remove them from our platform.

You are able to view Seller ratings and reviews by visiting their seller profile. We allow you to search for a specific Seller, or you can visit it from a listing.

MX Locker may send out warning messages if you have listed a prohibited item or engaged in prohibited conduct. Warnings may also include temporary suspensions, account restrictions, or termination depending on the severity of the warning or number of prior warnings received.

Listing or selling stolen property is strictly forbidden on MX Locker as it violates state, federal, and international law. <br /> Stolen property includes: <br /> - Items taken from private individuals <br /> - Property taken unlawfully or without authorization from companies or governments <br />- Property purchased from someone that was obtained unlawfully. This includes items or property which has been sold, re-sold, and/or traded where it should have been known by the buyer that the item was stolen e.g. well below market value, missing receipts, or other indicators

We do our best to moderate all listings and remove any prohibited items. Slip-ups do happen. If you see something that doesn’t feel right, please reach out to our support team.